Intapp provides clients of Intapp solutions, with the exception of DealCloud – Financial Services, one sandbox instance in addition to the production instance, by default. For DealCloud – Financial Services one additional UAT instance can be provided for an additional fee.
The table below describes the policy related to our non-production cloud instances as compared to our production cloud instances.
| Non-production instances | Production instances | |
| Scale | Can be tested by a portion of the Customer’s user population | Can be used by all Customer’s licensed users |
| Performance and availability testing | Performance or availability testing in non-production instances is only permitted with Intapp’s prior written consent | Performance testing in production is not permitted |
| Location | Non-production instances are hosted in the same region as the Customer’s production instance unless stated differently in the contract | NA |
| New feature preview | Customers can preview new features in Sandbox/UAT ahead of release to production instances based on the published maintenance policy | NA |
| High Availability | NA | Deployment in high-availability configurations based on our documentation |
| Disaster Recovery | NA | Backups of Customer Data based on our documented backup schedule. Support of service restoration in a separate site at least 100 miles from the primary site in the same geographic region |
| Availability Commitment | Any availability commitments applicable to the Cloud Services do not apply to the Sandbox/UAT | See the agreement for details |
| Storage | 30 GB per Sandbox/UAT | No storage limit. Storage limit may apply in the future |
| Security | Intapp security model applies | Intapp security model applies |
| Support | Not included in standard support. Optional package available for a fee | Included in the standard support |
Specific terms might vary based on the Customer’s purchases and contractual agreements with Intapp. Except with respect to Sandboxes/UATs, any explicit commitments in the Customer’s contractual agreements with Intapp take precedence over this general policy.