Catherine Austin is the Chief Clients and Markets Officer of Dentons U.S. She is responsible for leading the U.S. Marketing and Business Development team to implement the firm’s U.S. strategy and, in collaboration with firm leadership and her global counterparts, creating innovative solutions to ensure consistent delivery of exceptional client service, including building appropriate infrastructure — such as resources, processes, and technology — to optimize efficiencies and outcomes.
In developing client service strategies and systems, Austin works closely with practice leaders as well as internal teams around key clients and industries to understand the firm’s client base and assesses the effectiveness and ROI of referral sources and strategies, advertising, promotions, and other tools. She is also responsible for ensuring that the U.S. marketing and business development initiatives are integrated with those of Dentons’ other regions, and is a member of the Senior Marketing and Business Development Leadership team. Austin brought more than 25 years of experience to Dentons, including serving as Chief Marketing Officer for two global law firms.