Meeting client expectations in the legal field now requires more than just expert advice. Clients are increasingly seeking top-tier service and representation that reflects a profound understanding of their specific challenges. By leveraging artificial intelligence, your law firm can enhance its service offerings and foster stronger, longer-lasting client relationships.
Exceeding — not just meeting — client expectations
Legal clients today expect counsel to be accessible, attentive, and capable of tailoring solutions to their specific circumstances. Forward-thinking firms recognize a fundamental truth: Client satisfaction directly drives both retention and referrals — the primary channels through which potential clients discover legal representation.
Intapp’s integrated suite of tools uses artificial intelligence to elevate service delivery and client relationships through enhanced efficiency and compliance management.
Intapp Terms with Ask Intapp
The recently launched Intapp Assist for Terms, featuring Ask Intapp, empowers legal professionals to instantly access information about client obligations directly within Microsoft Teams.
Ask Intapp — a Microsoft Teams app powered by Intapp Assist’s generative AI — allows users to pose client terms-related questions and receive immediate answers based on the firm’s Intapp Terms data. This represents a significant advancement in how your firm can manage outside counsel guidelines (OCGs).
Rather than spending hours researching compliance requirements, attorneys and billing specialists can receive answers instantly. With this increased speed and accuracy, you’ll greatly reduce the risk of noncompliance with clients’ terms — along with the subsequent billing disputes and damaged relationships. By mitigating friction in terms adherence, you can create a seamless experience that strengthens your clients’ confidence and trust.
Intapp Conflicts with AI-assisted review
Intapp Conflicts uses AI-assisted review to efficiently categorize potential conflicts and accelerate client onboarding. Intelligent triaging of conflicts as either “Issue,” “No Issue,” or “Human Review” streamlines conflict checks — so your lawyers and risk analysts can dedicate more time to addressing client needs while maintaining the highest compliance standards.
By automatically filtering irrelevant results, Intapp Conflicts also accelerates matter acceptance while ensuring thorough risk analysis to protect firm and client interests. And by ensuring consistency through a centralized process, it enables a more efficient and reliable onboarding experience.
The future of client service
As client expectations continue to evolve, law firms must adapt by embracing technological innovations. AI-powered solutions not only improve operational efficiency, but also enhance the overall client experience, leading to increased loyalty and retention.
Client satisfaction fundamentally shapes retention and firm reputation. By strategically implementing AI solutions, your firm can create a decisive competitive advantage while delivering the exceptional service your clients expect.
Learn more about how Intapp Terms, Intapp Intake, and Intapp Conflicts can help your firm exceed client expectations and boost loyalty.