The following information regarding Intapp’s maintenance policy is provided for planning purposes only and is subject to change at Intapp’s discretion.
RELEASE DEFINITION
There are two types of updates we provide for our cloud systems: releases and maintenance updates. A release is a periodic deployment of new or changed capabilities for our solutions. A maintenance update is deployed for sustaining the security, availability, capacity and performance of the infrastructure and minor improvements.
The majority of release and maintenance activity occurs during our published standard maintenance windows. Intapp may conduct maintenance outside of the standard maintenance window, if necessary and, if that maintenance is user-impacting, Intapp will aim to provide notification of an ad hoc maintenance at least 8 hours in advance.
Intapp may conduct some maintenance updates without customer notifications, provided that the change has no impact on users.
RELEASE CADENCE
Intapp provides quarterly releases which occur in February, May, August and November. All quarterly releases are scheduled to take place during the standard maintenance windows. All production tenants are updated for each major release.
To the extent possible, we will adhere to the following schedule:
| Month | Week* | Product Area | Type |
| 1 | 1 | Tech Foundation | Maintenance |
| 2 | Intapp Risk & Compliance (Intake, Conflicts, Terms) Intapp Operations & Finance (Time, Pricing) | Maintenance | |
| 3 | DealCloud (CRM, Experience) DealCloud Intapp Collaboration & Content | Maintenance (future goal) | |
| 4 | Infrastructure | Maintenance | |
| 2 | 1 | Tech Foundation | Maintenance |
| 2 | Intapp Risk & Compliance Intapp Operations & Finance | Feature Release | |
| 3 | DealCloud DealCloud Intapp Collaboration & Content | Feature Release | |
| 4 | Infrastructure | Maintenance | |
| 3 | 1 | Tech Foundation | Maintenance |
| 2 | Intapp Risk & Compliance Intapp Operations & Finance | Maintenance | |
| 3 | DealCloud DealCloud Intapp Collaboration & Content | Maintenance (future goal) | |
| 4 | Infrastructure | Maintenance |
* Week 1 is the first week in the month that includes a Friday.
RELEASE FREQUENCY AND NOTIFICATION
| Frequency | Production Notification | New feature preview in sandboxes | |
| Maintenance | Monthly | Three weeks before | As needed, notification one week before |
| Release | Quarterly | Three weeks before | At least two weeks before, notification one week before |
| Legacy Applications | As needed | Two weeks before | Not Applicable |
The details regarding maintenance and release dates are published on the Status Site. The notifications include high-level details of what is included in the maintenance/release. Users can also subscribe to receive notifications via e-mail for specific solutions.
STANDARD MAINTENANCE WINDOWS FOR INTAPP AND DEALCLOUD SOLUTIONS
| Production tenants | Sandbox or UAT tenants | |
| US | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 PM to Friday 3 AM PT |
| EU | Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) | Thursday 11 AM to Thursday 3 PM PT UTC: 7 PM to 11 PM (during US Standard time) UTC: 6 PM to 10 PM (during US Daylight Savings time) |
| CANADA | Saturday 8 AM to Saturday 12 PM PT | Thursday 11 PM to Friday 3 AM PT |
| APAC-DC/OP-CRM | Saturday 8 AM to Saturday 12 PM PT UTC: 4 PM to 8 PM (during US Standard time) UTC: 3 PM to 7 PM (during US Daylight Savings time) | Thursday 11 PM to Friday 3 AM PT UTC: 7 AM to 11 AM (during US Standard time) UTC: 6 AM to 10 AM (during US Daylight Savings time) |
| APAC – all other | Friday 5 AM to Friday 9 AM PT UTC: 1 PM to 5 PM (during US Standard time) UTC: Noon to 4 PM (during US Daylight Savings time) | Thursday 12 AM to Thursday 4 AM PT UTC: 8 AM to Noon (during US Standard time) UTC: 7 AM to 11 AM (during US Daylight Savings time) |
| Intapp Collaboration & Content (all regions) | Thursday 3 AM to 7 AM PT UTC: 11 AM to 3 PM (during US Standard time) UTC: 10 AM to 2 PM (during US Daylight Savings time) | Thursday 3 AM to 7 AM PT UTC: 11 AM to 3 PM (during US Standard time) UTC: 10 AM to 2 PM (during US Daylight Savings time) |
CHANGE MORATORIUM
Intapp has two change moratorium periods as outlined below. During these periods, Intapp will not schedule regular maintenance or release activity.
- All products – the last 10 days and first 10 days of the calendar year.
- Intapp Operations & Finance – the last 3 days and the first 3 days of each month.
These moratoriums apply to production tenants only.