Kian Poon

Director, Strategic Consulting

Intapp

Kian Poon has deep experience in operations transformation, leading a number of transformation programs focused on delivering enhanced client-centric services.

Poon works closely with chief officers and their teams to transform their business operating models to meet changing client and market demands. In particular, he has worked with some of the world’s largest professional services firms to develop their approaches to clients and market development, front office services modernization, and business-enabling support services.

Related content

Blog Posts

Diversity and Inclusion: Technology and Data Help Firms Move Beyond Performative Allyship and Tackle Unconscious Bias

“You just need more experience in the construction industry. It’ll help you build more credibility with our clients,” quipped Richard to Karin, failing to recognize […]

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Blog Posts

Smarter Pricing and Matter Lifecycle Management: Lessons from Your Smartwatch

  • Financial Services
  • Professional Services
Technology Drives Proactive Lifestyle Choices Thanks to advances in wearable technologies, people from all over the world are taking part in a digital health revolution. […]

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Blog Posts

Elevating Client Experience: Relentlessly Executing the Moments that Matter

  • Legal
  • Intapp DealCloud
As the legal sector becomes increasingly competitive, many firms are trying to differentiate themselves through enhanced client experience. Leading law firms recognize it’s not enough […]

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Blog Posts

How Nudge Theory Helps Law Firms Gain Actionable Insights

  • Legal
The Connected Professional: Arm Your Teams with Actionable Insights by Aligning Tools and Incentives During the pandemic, the stark disruption of our ways of working […]

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